Refund and Payments Policy

Effective Date: July 21, 2026
Last Updated: July 21, 2026

This Refund and Payments Policy applies to all services provided by North Georgia Landscaping Group LLC ("we," "us," or "our"), including lawn care, landscaping, maintenance, design, and installation services (the "Services"). By booking Services with us, you agree to the terms below.

1. Pricing and Quotes

Quotes are based on the information and property details available at the time of the estimate and are valid for 30 days unless otherwise stated.
Final pricing may vary if property conditions differ materially from what was assessed (e.g., overgrowth, debris, access issues, or scope changes requested on-site).
Recurring service plans (e.g., weekly/bi-weekly mowing) are billed according to the schedule outlined in your service agreement.

2. Payment Methods

We accept the following payment methods:

Credit/debit card
ACH/bank transfer
Check
Cash
Online payment portal / autopay

Payment processing is handled securely through Helcim. We do not store full payment card details on our servers.

3. Billing and Invoicing

One-time services: Payment is due by the due date shown on your invoice, unless otherwise agreed in writing.
Recurring services: Customers on a recurring plan will be billed according to the schedule in your service agreement (e.g., monthly or per visit) via invoice or online payment / autopay. Failure to update expired payment information may result in a pause in service.
Deposits: For larger landscaping or installation projects, a deposit may be required before work begins, with the balance due upon completion or per a milestone schedule outlined in your contract.
Late payments: Invoices unpaid after the due date may be subject to a late fee and/or suspension of services until the account is brought current.

4. Cancellations and Rescheduling

Customer cancellations: We request at least 24–48 hours' notice to cancel or reschedule a service visit. Cancellations made with less notice may incur a cancellation fee.
Weather and site conditions: We reserve the right to reschedule services due to weather, unsafe conditions, or circumstances beyond our control. We will notify you as soon as possible and work with you to find the next available date at no extra charge.
No-shows / inaccessible property: If our crew arrives and cannot access the property or complete the work through no fault of ours (e.g., locked gates, pets not secured, obstructions), a trip/service fee may apply.

5. Refund Policy

We want you to be satisfied with our work. Our refund terms are as follows:

Service not performed: If a scheduled service was paid for in advance but not performed by us, you are entitled to a full refund or credit toward a future service, at your choice.
Unsatisfactory work: If you're not satisfied with the quality of a completed service, please contact us within 7 days of service completion. We will:
1. Send a crew to reassess and, if warranted, re-perform the affected work at no additional cost, or
2. Issue a partial or full refund for the affected portion of the service, at our discretion, if a re-do isn't practical or appropriate.
Recurring plans: You may cancel a recurring service plan at any time with reasonable notice before your next scheduled visit. Refunds for prepaid recurring packages will be prorated based on services already rendered.
Materials and installation projects: Custom materials (plants, hardscaping materials, mulch, etc.) that have already been purchased or installed on your property are generally non-refundable once installed. Unused, unopened materials may be eligible for a partial refund minus a restocking fee, where applicable.
Non-refundable items: Deposits for custom design work, consultations, or special-order materials are non-refundable once work or ordering has commenced, except where required by law.

Refunds, when approved, will be issued to the original payment method within 5–10 business days.

6. Satisfaction Guarantee

We stand behind our work. If you're not satisfied with a completed service, contact us within 7 days and we'll make it right — whether that means a re-service or a partial refund, evaluated case by case.

7. Disputes and Chargebacks

If you have a concern about a charge, please contact us first at customersupport@northgeorgialandscapers.com or (833) 477-2803 so we can resolve it directly. Initiating a chargeback without first contacting us may delay resolution and could result in a pause of services while the matter is investigated.

8. Changes to This Policy

We may update this Refund and Payments Policy from time to time. The most current version will always be posted on our website with an updated "Last Updated" date.

9. Contact Us

Questions about billing, payments, or refunds? Reach out to:

North Georgia Landscaping Group LLC
1875 Barrett Downs Dr, Cumming, GA 30040
(833) 477-2803
customersupport@northgeorgialandscapers.com